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Age Verification

Age Confirmation Necessity

In the United Kingdom, it's unlawful to sell vaping items to individuals below 18 years old. Furthermore, as per the Tobacco Products Directive 2014/14/EU established in May 2016, an age verification step is mandated for every online transaction involving vaping items.

Hence, to assure complete adherence to these laws, new account creation involves submitting the applicant's birth date. The inaugural purchase through each account is scrutinised by a widely acknowledged age confirmation service.

To sidestep issues with the Age Confirmation procedure and ensure a seamless experience, kindly establish your account utilizing your residential address. Additional shipping addresses may be added at your convenience. A frequent cause of failure in Age Confirmation searches is discrepancies in addresses. Kindly ascertain you employ your genuine residential or billing address as the primary one on your account, opposed to a work, delivery, or alternate address. This ensures that the age confirmation service can swiftly and accurately confirm your age, preventing order processing delays.

Usually, the age confirmation service affirms a match instantaneously in most instances, however, it might necessitate up to 12 hours. If a match is not identified after this duration, we will approach you via email, requesting a scanned image or a clear photograph of your identification card, driving licence, or passport. Once your identification is received and authenticated, your account will be validated, and no further verification will be required in future transactions. Your private information is preserved confidential according to our Privacy Policy.

Be aware that the shipping of your initial purchase may be postponed by up to 12 hours due to the age confirmation procedure. Upon account registration and age validation following your initial purchase, subsequent purchases will not require age validation and will be dispatched on the same day. Refer to Shipping & Returns for additional information.

Kindly Acknowledge: By selecting the Terms & Conditions checkbox during the checkout sequence, you are granting House of Liquid the authority to conduct the Age Confirmation search under your name.