FREE UK DELIVERY ON ORDERS OVER £15 (Royal Mail 2nd Class Recorded Delivery)
DHL WORLDWIDE EXPRESS DELIVERY (1-3 days)
DISPATCH & DELIVERIES
|Royal Mail 1st Class Recorded Delivery||Estimated 1-2 working days (signature required)||£3.99|
|Royal Mail 2nd Class Recorded Delivery||Estimated 3 working days (signature required)||£2.99|
|Royal Mail Special Delivery Guaranteed by 1pm||Delivery next Business day by 1pm (signature required)||£6.45|
|Royal Mail European & International countries||Estimated 7 to 14 days delivery||£9.90|
DHL Express DELIVERY 1-3 days £15.00
Tracking your delivery with DHL:
Orders where express delivery is chosen are sent using DHL Express. Almost all global destinations are reached within a 1-2 day transit time (Australia 3 days).
You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.
On Demand Delivery (ODD)
Express customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including;
- Reschedule for another day
- Leave with a neighbour
- Leave in a safe place
- Deliver to a DHL Service Point (45,000 locations worldwide)
- Deliver to an alternate address
- Hold until you return from vacation
* Overseas orders. Please check with your local country customs office to ensure Drake’s products do not contravene local regulations. Please note, orders returned to us by your local customs office, we shall process a refund excluding postage costs. Customer orders held by local customs office; it is the responsibility of the customer to reach a resolution.
Drake’s working days are Monday to Friday (excluding bank and public holidays), orders placed after 3pm on Friday will be processed Monday.
Order cut-off for same day dispatch is 3pm (UK time). Orders placed after 3pm will be processed and dispatched the following working day. We try our best to be as flexible as possible regarding order processing, please contact us by email us if you have any specific requirements: email@example.com
If Royal Mail leaves your delivery with a neighbour or at a local post office, they will leave a card for you telling you where to collect. You may specify a different delivery address than your payment address if this is more convenient for you when placing your order online.
All delivery times are suggested by Royal Mail
Insurance information – Please Read
Our free delivery and 1st & 2nd Signed For services are insured by Royal Mail up to the value of £50. We recommend choosing the Special Delivery option for all orders over £50 as this service insures losses up to £500 and is guaranteed by 1pm next working day delivery.
We can only refund or replace goods up to the value of £50 if the free delivery and 1st & 2nd Signed For services options is chosen.
If your order has not arrived within 5 working days (UK orders) and 14 working days (non-UK orders) please contact us quoting your order number in all correspondence.
Please feel free to contact us by email if you require further order processing and postage information: